THE ELYSIAN COLLECTION, in compliance with the regulations of personal data protection RGPD, makes available to users of this website, this Privacy Policy, in order to provide information on how we treat your personal data and protect your privacy and information.
Privacy Policy
THE ELYSIAN COLLECTION requests the user to take a few minutes to carefully read our Privacy Policy.
Introduction
This Privacy Policy applies to the website of THE ELYSIAN COLLECTION, made available to the public at the URL https://www.theelysiancollection.es, (hereinafter the website or the platform), as well as to the interactions that the user makes with THE ELYSIAN COLLECTION through the aforementioned website.
THE ELYSIAN COLLECTION may modify this Privacy Policy when necessary. In case of modifications, we will notify you through the website or by other means, in order that you can know the new conditions of Privacy. The fact of continuing to use the functionalities made available by THE ELYSIAN COLLECTION after having notified the aforementioned changes will mean that you agree with them, except for the cases in which your express consent is required.
Who is the Controller of the processing of your personal data?
The person responsible for the processing of personal data is the entity NORDAL ANTIGUA, SL (hereinafter THE ELYSIAN COLLECTION), provided with NIF B75293126 and with registered office at Calle General Gutierez,4 Planta 1 Santa Cruz de Tenerife (38003 – Santa Cruz de Tenerife).
For what purposes do we process your personal data?
The personal data provided by the user through this website may be processed by THE ELYSIAN COLLECTION for the following purposes, depending on the type of data provided by the user, as well as the interactions that the user enters into with THE ELYSIAN COLLECTION through this website:
1. Contact
Purpose: The personal data of users who contact THE ELYSIAN COLLECTION through any of the contact channels made available on the platform will be processed in order to manage such contact, meet the requests received through the same and provide the required services.
Data processed for this purpose: Identification and contact data (e.g. name and surname, e-mail address, telephone number, postal address, IP address, etc.).
Legitimate basis: the management, processing and development of the contractual and legal relationship between users and THE ELYSIAN COLLECTION.
2. Management of users registered on the platform
Purpose: The personal data of registered users, who have a user account on the platform that allows access to its restricted area, will be processed for the purpose of managing the user profile that allows access to the platform, managing the users of the platform and providing them with access to the contents, functionalities and services that are made available through the platform.
Data processed for this purpose: Identification and contact data (e.g. name and surname, e-mail address, telephone number, postal address, IP address, etc.).
Legitimate basis: the management, processing and development of the contractual and legal relationship between users and THE ELYSIAN COLLECTION.
The user shall be solely responsible for the custody of their access codes to the platform, keeping them secret and using them responsibly. The user will assume in each case the consequences or damages that may arise from the lack of diligence in the custody of their passwords.
3. Management of functionalities made available by the platform
Purpose: The personal data of the users who proceed to make use of the functionalities made available by the platform (request and management of after-sales services, reporting and notification of after-sales incidents in the real estate properties brokered by THE ELYSIAN COLLECTION, etc.), will be processed by THE ELYSIAN COLLECTION in order to manage the functionalities of the platform, as well as the requests of the users. To carry out some of the after-sales services, your data may be communicated to our partners.
Data processed for this purpose: Identification and contact data (e.g. name and surname, e-mail address, telephone number, postal address, IP address, etc.), Navigation data (e.g. use of the web platform, sections visited, etc.).
Legitimate basis: the management, processing and development of the contractual and legal relationship between users and THE ELYSIAN COLLECTION.
4. THE ELYSIAN COLLECTION’s own commercial communications to customers
Purpose: The personal data of users of the website who also have the status of AEDAS HOMES customer, may be processed in order to send advertising, promotional information or that may be of interest to them regarding products, promotions and commercial offers of THE ELYSIAN COLLECTION through any means such as postal, electronic (mail, courier, SMS or other equivalent means of electronic communication) or social networks, including based on the analysis and development of your profile that will be made exclusively with internal data. In relation to the analysis and development of your profile THE ELYSIAN COLLECTION informs you that, in order to optimize and improve, as well as provide appropriate information according to preferences, may make treatments consisting of the development and analysis of profiles and apply segmentation techniques for commercial and advertising purposes, which will be carried out exclusively with the data you provide us (internal data of THE ELYSIAN COLLECTION).
Data processed for this purpose: Identification and contact data, data relating to transactions of goods and services, data on personal characteristics or social circumstances (derived from the application of segmentation and profiling techniques).
Legitimate basis: This purpose is based on the regulations governing the information society (in the case of communications by email or similar means) and the legitimate interest of THE ELYSIAN COLLECTION consisting of arousing interest and encouraging the contracting of AEDAS HOMES products, as well as improving the image of AEDAS HOMES. In this sense, the user may object at any time to the processing of their data for this purpose using the channels provided for this purpose by THE ELYSIAN COLLECTION and in each of the commercial communications issued, the latter in the case of communications by email or similar means. If you wish to obtain more information about the legitimate interest invoked by THE ELYSIAN COLLECTION in relation to this purpose, you can request additional information at DPO@aedashomes.com.
5. THE ELYSIAN COLLECTION’s own commercial communications to non-customer consumers
Purpose: The personal data of website users who are consumers of brand products and, in addition, have given us their express consent on the forms provided for this purpose, may be processed by THE ELYSIAN COLLECTION for the purpose of sending advertising, promotional information or that may be of interest to them regarding the products, promotions and commercial offers of THE ELYSIAN COLLECTION through any means such as postal, electronic (mail, courier, SMS or other means of electronic communication equivalent) or social networks, including based on the analysis and development of your profile that will be made exclusively with internal data. In relation to the analysis and development of your profile THE ELYSIAN COLLECTION informs you that, in order to optimize and introduce improvements in shipments, as well as offer appropriate information according to preferences, may perform treatments consisting of the development and analysis of profiles and apply segmentation techniques for commercial and advertising purposes, which will be carried out exclusively with the data you provide us (internal data of THE ELYSIAN COLLECTION).
Data processed for this purpose: Identification and contact data and data on personal characteristics or social circumstances (derived from the application of segmentation and profiling techniques).
Legitimate basis: The consent of the user, requested through the forms provided for this purpose. In this sense, the user may revoke consent to the processing of their data for this purpose, using the channels provided for this purpose by THE ELYSIAN COLLECTION.
6. Carrying out satisfaction surveys related to the service offered.
Purpose: The contact details of users may be processed by THE ELYSIAN COLLECTION in order to conduct satisfaction surveys or market research related to transactions carried out on the website.
Data processed for this purpose: Identification and contact data.
Legitimate basis: The treatment is based on the legitimate interest of THE ELYSIAN COLLECTION consisting of the need to know the degree of consumer satisfaction with the products marketed through the website. In this sense, the user may object at any time to the processing of their data, using the channels provided for this purpose by THE ELYSIAN COLLECTION. If you wish to obtain more information about the legitimate interest invoked by THE ELYSIAN COLLECTION in relation to this purpose, you can request additional information at DPO@aedashomes.com.
7. Fraud prevention
Purpose: The personal data of users will be processed in order to comply with the established legal and corporate regulations, as well as to cooperate with the competent authorities to prevent crime or fraud.
Data processed for this purpose: Identification and contact data and data relating to transactions of goods and services.
Legitimate basis: This purpose is based on the legitimate interest of THE ELYSIAN COLLECTION to ensure reasonable use of the resources made available on this website and reduce the risk of being victims of fraud or scam operations. If you would like more information about the legitimate interest invoked by THE ELYSIAN COLLECTION in relation to this purpose.
What are the sources of the data?
The data that THE ELYSIAN COLLECTION processes comes from the following sources:
Data provided by the user, through the completion of the forms made available by THE ELYSIAN COLLECTION or by any other means by which the user enters into a relationship with THE ELYSIAN COLLECTION (for example, name, surname, email, phone number, postal address, IP address, etc.).
Data generated as a result of the user’s browsing and use of the web platform (e.g. use of the web platform, sections visited, etc.).
Data generated as a result of the development, processing and management of the relationship between the user and THE ELYSIAN COLLECTION (for example, number of contacts made with the customer).
Data generated as a result of the development, processing and management of the functionalities of the AEDAS Club and any other service provided by or through THE ELYSIAN COLLECTION (for example, purchases made through the Club’s partners, etc.).
To whom is your data communicated?
THE ELYSIAN COLLECTION informs users that the processing of personal data described and reported in this Privacy Policy may involve the communication of their data by THE ELYSIAN COLLECTION to third parties.
Such data communications will be made by THE ELYSIAN COLLECTION only in those cases where it is necessary in the framework of the management and processing of the request issued by the user, being the legitimate basis for such communication of data management, processing and development of the contractual and legal relationship between users and THE ELYSIAN COLLECTION.
In this sense, and whenever necessary, THE ELYSIAN COLLECTION may make data communications to the following third parties:
Construction companies of the property owned by the user and in whose intermediation THE ELYSIAN COLLECTION participated.
Providers of on-site verification services for incidents in the property reported by the user through the platform.
Providers of repair services for the incidents in the property that the user reports through the platform and that need to be solved. These repair service providers may be arranged through the construction companies of the property or through THE ELYSIAN COLLECTION.
In addition, when you expressly authorise us to do so, we may pass on your data to certain partners, so that they can provide you with a service of interest to you. These transfers are covered by an agreement between THE ELYSIAN COLLECTION and the partner, in which both agree to provide the necessary guarantees to ensure the security of your data. In this sense, we can communicate your data, for example, to after-sales service providers, such as RUNUP BUSINESS, S.L. (QLIP).
The international transfer of personal data is not foreseen. However, in the event of any international transfer, it will be carried out in accordance with the criteria and requirements demanded by current legislation, by means of the adoption of appropriate legal guarantees, which may consist of the formalisation with the recipient of the data of (i) Standard Contractual Clauses approved by the European Commission to legitimise the international transfer of data to third countries or (ii) another valid legal instrument that guarantees an adequate level of protection equivalent to that of the European Economic Area.
How long will we keep your data?
THE ELYSIAN COLLECTION will keep your personal data for the time necessary for the management of the reported incidents and / or to achieve the purpose of treatment pursued.
Subsequently, provided that the user has not exercised his/her right to erasure, his/her data will be kept for the legal periods applicable in each case, taking into account the type of data, as well as the purpose of the processing.
What personal data do you need to provide in each case?
THE ELYSIAN COLLECTION informs users that, when personal data are collected through a form made available through our website, it will be necessary for the user to provide at least the data indicated as mandatory. In case of not supplying at least such data, considered as necessary, THE ELYSIAN COLLECTION will not be able to manage the provision of the service or attend to the user’s request.
What guarantees do you need to give us when you provide us with your personal data?
In the event that the user provides data belonging to a third party, he/she guarantees that he/she has informed said third party of all the aspects contained in this Privacy Policy and obtained their consent to provide us with their data for the purpose of the processing in question. All this, prior to the provision of data of a third party through our website.
The user guarantees that the data provided are true, accurate, complete and up to date, and shall be liable for any direct or indirect damage or harm that may be caused as a result of non-compliance with this obligation.
THE ELYSIAN COLLECTION informs you that, in order to provide your personal data, in any way, through our website, you must be over 18 years of age. The user who provides data to THE ELYSIAN COLLECTION through this website declares and guarantees to be over 18 years of age, taking full responsibility for such a statement.
What measures do we take to protect your personal data?
In response to the concern of THE ELYSIAN COLLECTION to ensure the security and confidentiality of your data, we have adopted the required security levels for the protection of personal data and have installed the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of personal data provided through this web platform. In any case, you should bear in mind that security measures on the Internet are not impregnable.
What are your rights regarding your personal data?
Access your data: Know what personal data we are processing concerning you.
THE ELYSIAN COLLECTION informs you that you have the right to obtain confirmation as to whether or not we are processing personal data concerning you.
Likewise, THE ELYSIAN COLLECTION informs you that you have the following rights over your personal data:
Request the rectification or deletion of your data: Rectify any personal data that you consider to be inaccurate and which concern you, and which are processed by AEDAS HOMES, as well as the right to request the deletion of your data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Request the limitation of the processing of your data: The limitation of the processing of your data, in which case we inform you that we will only keep the data for which you have requested limitation of processing for the exercise or defence of claims.
To the portability of your data: To receive the personal data concerning you, and which you have provided to us, in a structured format for common use and mechanical reading, as well as to have them transmitted by THE ELYSIAN COLLECTION to another data controller.
object to the processing of your data: Oppose the processing of your data in which case, we will stop processing them unless we must continue to do so for legitimate reasons or for the exercise or defence of possible claims.
We also remind you that you have the right to object, at any time, to the sending of advertising for AEDAS HOMES’ own products and services, as well as to withdraw any of the consents you may have given for the processing of your data, without this affecting the lawfulness of the processing based on the consent prior to its withdrawal.
THE ELYSIAN COLLECTION informs you that you may exercise your rights over your personal data by writing to AEDAS HOMES, with the reference ‘Exercise of customer rights’.
Requests may be addressed to any of the following addresses:
NORDAL ANTIGUA,SL with NIF B75293126 and registered office at Calle General Gutierez,4 Planta 1 Santa Cruz de Tenerife (38003 – Santa Cruz de Tenerife).
In both cases, the identity of the person exercising his or her rights must be proven. If this is not sufficient, additional information may be requested.
THE ELYSIAN COLLECTION will provide you with the requested information within a maximum period of 1 month from receipt of the request, although we inform you that this period could be extended for another 2 months taking into account the complexity and number of requests.
Finally, THE ELYSIAN COLLECTION informs you that you may file a complaint with the competent Data Protection Control Authority, which in Spain is the Spanish Data Protection Agency (www.agpd.es).
To the portability of your data: To receive the personal data concerning you, which you have provided to us, in a structured, commonly used, machine-readable format and to have it transferred by THE ELYSIAN COLLECTION to another data controller.